Returns & Refunds

Refunds can be processed for orders that payment was completed online or via direct bank transfer provided items purchased are returned within 7 days of purchase

Returns are permitted for items within 7 days of purchase provided it meets the full requirement for returns.

REQUIREMENT FOR RETURNS

• Items must be untampered with and in good condition.

• The Tags and seal should be intact.

• Products damaged due to misuse cannot be returned

• Damaged Items:Items confirmed defective at time of delivery due to damages during transit which is visible may be returned.
This is subject to validation

• Defective items: Items delivered with manufacturers defect are qualified for returns

• Delivery of Wrong Item: Returns are permitted for wrongly delivered items different from what has been ordered

• Quality: Returns can be processed for products delivered that does not meet required specification or work as posted online.
This is subject to validation.

• Others: Returns can be processed if customer has a change of mind provided all the necessary requirements are satisfied.

Products in the following categories cannot be returned:

• Beauty & personal care

• Jewellery

• Underwear and Lingerie.

Cash on delivery items are only eligible for shopping vouchers to purchase another item.